行業 playbook
General Business
典型請求
“What is our refund policy for annual subscriptions?”
在 Not Only Office 中如何運行
- 1
Ask in Chat
Staff types the question and selects Fast or Agent mode.
- 2
Retrieve policy
AI searches approved policies in Knowledge — not the open web.
- 3
Cited answer
Response includes numbered sources pointing to the exact policy section.
- 4
Escalate if needed
Unclear cases route to a guided task for ops or legal review.
- 5
Reuse
Approved answer can be copied into support tickets or customer replies.
內建 playbook——註冊後在您自己的文件與會議上運行此工作流。