Privacy policy

This policy describes how we handle information collected through notonlyoffice.ai (the marketing and support-ticket site).

What we collect

When you submit a contact form or support ticket, we collect the fields you provide (such as name, email, phone if given, message content, and any attachments you upload) and basic technical metadata needed to operate the site (for example IP address in server logs).

How we use it

We use this information to respond to you, operate and secure the service, and improve our documentation. Marketing email is only sent where you have opted in separately.

Storage & processors

Data may be processed on servers you deploy (for example VPS in your region) and in email systems used to deliver to cs@wyni.technology. Support attachments and media may be stored in our encrypted cloud storage in Hong Kong (Alibaba Cloud OSS) for triage and retention according to your settings.

Your rights

You may request access, correction, or deletion of ticket or contact records where applicable law provides. Contact us using the details in the footer.

Changes

We may update this policy; the latest version will always be published on this page with an updated effective date.