Quick troubleshooting
| Problem | Solution |
|---|---|
| Cannot sign in | Check workspace URL, login details, and whether SSO is enabled |
| AI response feels incomplete | Ask a narrower follow-up and specify output format |
| Uploaded content not found in Chat | Wait until upload status shows complete |
| Feature not visible in menu | May be limited by account type — check with admin |
| Page keeps loading | Refresh once and retry your last action |
| Sign-in fails repeatedly | Verify you are on the correct company workspace URL |
| Access is blocked | Contact your workspace administrator |
Need help?
| Issue type | Who to contact |
|---|---|
| Access issues (login, permissions) | Your workspace administrator |
| Workspace issues (limits, suspension, setup) | Your platform admin team |
| Feature questions or feedback | Workspace administrator or product team |